Shipping and delivery
Shipment
(Warehouse & Shipment)
Which express do you use for shipment?
US: FedEx，USPS，UPS
What about the shipping fees?
We offer a free shipping service while the shipping cost is covered in the product price. However, extra shipping fees will be charged for the remote shipping address or overweight products. The shipping service is not available for the following remote regions：PR,HI,VI,AE,AP,AK,GU,AS,MP/ PUERTO RICO（PR）/ HAWAII （HI）/ VIRGIN ISLANDS （VI）/ ALASKA （AK）/ GUAM GU（GU）/ AMERICAN SAMOA（AS）
For more details, please contact your account manager.
Where are your warehouses?
Our warehouses located in New Jersey, California, Atlanta, and some of Amazon's warehouses for the US market.
How can I check my order?
Normally, the tracking number of the parcels can be offered within 24 hours of placing the orders. You can check the status of each package via FedEx, USPS, UPS, etc.
What about shipping times?
Shipment will be arranged within 24 hours of placing an order. It takes about 3 to 7 days for delivery.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
Still have questions?
Please feel free to contact us. Our team is always happy to hear from you.
1) You may directly submit your question here.
2) You may contact us via email: support@wei-global.com
3) You may contact your account manager in your account.
Refunds & returns policy
Please read our Refunds & Returns Policy (https://wei-global.com/returns-policy).
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